In Qaracter we believe that computer systems must be practically maintained, although we understand that it is not always possible to prevent, and in these situations we have a service focused on actions that resolve the incidents produced in the client’s systems.
This service covers the faults produced in the customer's equipment. The action will be carried out in the place where said equipment is installed and includes the management of the guarantees that said equipment may have. We also have the ability to fully manage the customer's equipment parks at the renting level.
This is a service designed to resolve incidents remotely through a secure connection, significantly reducing costs (avoid trips unless it is totally necessary). It is also designed to provide service at the level of telephone consultations and remote computer control of users, often referred to as CAU (Customer Service Center).
It is a service designed as a spearhead and proof of outsourcing and that serves to test at very low costs the quality and service levels that we have, to subsequently design a more ambitious and complete service plan for the client. It is also especially useful for small delegations with few users.